pkr36 Privacy Policy

Welcome to the pkr36 Privacy Policy. pkr36 ("we," "us," "our") is Pakistan's leading online casino and sports betting platform, operating at pkr36.com. We are committed to protecting the privacy and personal data of everyone who visits, registers on, or uses the pkr36 platform (the "Platform").

This Privacy Policy describes in detail:

• What personal data pkr36 collects about you and how it is collected.
• The purposes for which pkr36 processes your personal data.
• The legal basis on which pkr36 relies when processing your data.
• With whom pkr36 may share your data and under what conditions.
• How long pkr36 retains your data and why.
• Your rights in relation to your personal data and how to exercise them.
• The security measures pkr36 employs to protect your data.

This Privacy Policy applies to all personal data collected through the pkr36 Platform, including our website, any mobile-optimised versions, customer support communications, and promotional activities. It should be read alongside our Terms & Conditions.

pkr36 is the data controller in respect of personal data collected through the Platform. As data controller, pkr36 determines the purposes and means by which your personal data is processed.

pkr36 operates under an internationally issued online gaming licence. Our data processing activities are carried out in accordance with the obligations of that licence and applicable international data protection standards.

All data protection enquiries, subject access requests, and complaints should be directed to our dedicated support team. Contact details are provided in Section 15 of this Privacy Policy.

pkr36 collects personal data from you directly when you register, use the Platform, contact support, or participate in promotions. We also collect certain data automatically as you interact with the Platform. The categories of personal data we collect are set out below.

pkr36 uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected without first notifying you and, where required, obtaining your consent.

• Account Management: To create, verify, and maintain your pkr36 player account, including processing deposits and withdrawals and managing your account balance.
• Identity Verification (KYC): To verify your identity, age (21+), and residential details as required by our licensing obligations and anti-money-laundering (AML) regulations.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer products, and all other pkr36 services.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other security threats. This includes automated pattern analysis of gaming activity and transaction behaviour.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to enforce responsible gaming tools, deposit limits, and self-exclusion requests that you or we apply to your account.
• Customer Support: To respond to your queries, complaints, and feedback through live chat, email, and other support channels.
• Legal Compliance: To comply with our licensing conditions, applicable laws, court orders, and regulatory requests, including reporting obligations to relevant financial intelligence authorities.
• Platform Improvement: To analyse aggregate usage patterns and improve the performance, features, and user experience of the pkr36 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform news where you have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.

pkr36 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and pkr36 — i.e., to operate your account and provide the services you have registered for.
• Legal Obligation: Processing is required for pkr36 to comply with applicable legal and regulatory obligations, including KYC, AML, and licensing requirements.
• Legitimate Interests: Processing is necessary for pkr36's legitimate interests in operating a secure, fair, and commercially viable platform — for example, fraud detection, security monitoring, and platform analytics — where those interests are not overridden by your privacy rights.
• Consent: Where pkr36 relies on your consent as the legal basis for processing (primarily for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pkr36 may share your personal data with the following categories of third parties:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT TRC20 gateway providers, solely to process your deposits and withdrawals.
• Game Providers: Third-party casino game studios and live dealer providers who supply games available on the pkr36 Platform. These providers may receive pseudonymised session data necessary to deliver game functionality and calculate outcomes.
• Identity Verification Services: Third-party KYC and AML screening providers who assist pkr36 in verifying player identities and screening against international sanctions and politically exposed persons (PEP) lists.
• IT & Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on pkr36's behalf under strict data processing agreements.
• Customer Support Tools: Live chat and ticketing platform providers used to deliver pkr36's customer support services.
• Regulatory Authorities: Financial intelligence units, gaming regulators, and law enforcement agencies where pkr36 is required by law, court order, or our licensing obligations to disclose information.
• Professional Advisors: Legal counsel, auditors, and compliance consultants, subject to professional obligations of confidentiality.

All third-party service providers are contractually required to process your data only for the specific purposes authorised by pkr36, to maintain appropriate security standards, and not to use your data for their own independent purposes.

pkr36 is an internationally operated platform. In the course of providing our services, your personal data may be transferred to and processed in countries outside Pakistan. This may include countries where data protection laws differ from those applicable in your home jurisdiction.

Where pkr36 transfers personal data internationally, we ensure that appropriate safeguards are in place to protect your data, including:

• Contractual clauses that impose data protection obligations on the receiving party equivalent to those applied by pkr36.
• Transfer to recipients in jurisdictions that maintain adequate data protection standards as recognised by applicable international frameworks.
• Reliance on your explicit consent to the transfer where the above mechanisms are not available or applicable.

If you would like further information about the specific safeguards applied to any particular international data transfer, please contact us using the details in Section 15.

pkr36 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your pkr36 account plus a minimum of five (5) years following account closure, to comply with AML and financial record-keeping requirements.
• Transaction & Financial Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial regulations.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure or the conclusion of any regulatory investigation involving the account.
• Customer Support Communications: Retained for up to three (3) years from the date of the interaction, unless the content relates to an ongoing legal or regulatory matter.
• Marketing Preferences: Retained until you withdraw consent or request deletion, subject to legal hold obligations.
• Technical & Log Data: Retained for up to twelve (12) months from collection, unless required for ongoing security investigations.

Following the applicable retention period, pkr36 will securely delete or anonymise your personal data. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and platform improvement purposes.

Subject to applicable law and our legal obligations, pkr36 recognises and will honour the following rights in respect of your personal data:

To exercise any of the above rights, please contact pkr36 support using the details in Section 15. We will respond to all valid requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will inform you of the extension within the initial 30-day period.

pkr36 uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. Cookies do not contain viruses and cannot access other files on your device.

pkr36 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language selection, responsible gaming settings, and display preferences to personalise your experience on return visits.
• Analytics Cookies: Collect anonymised information about how players use the Platform — for example, which pages are visited most frequently — to help pkr36 improve the Platform. These cookies do not identify individual users.
• Fraud Prevention Cookies: Help pkr36 identify suspicious activity and protect the integrity of the Platform and our players' accounts.

pkr36 does not use third-party advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform.

pkr36 takes the security of your personal data seriously and has implemented technical and organisational measures appropriate to the risk presented by our processing activities. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the pkr36 Platform is encrypted using industry-standard TLS protocols.
• Encrypted Data Storage: Sensitive personal and financial data stored on pkr36 servers is encrypted at rest.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. pkr36 staff access is controlled through role-based permissions and multi-factor authentication.
• Regular Security Audits: pkr36 conducts periodic penetration testing and security assessments of its Platform infrastructure.
• Intrusion Detection: Active monitoring systems are in place to detect and respond to unauthorised access attempts in real time.
• Incident Response: pkr36 maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the relevant authorities within the timeframes required by applicable law.

pkr36 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes mandatory age verification steps, and we reserve the right to request documentary proof of age at any time.

If pkr36 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the account, return any deposits, and permanently delete the relevant personal data from our systems.

If you are a parent or guardian and believe your child may have registered on the pkr36 Platform, please contact us immediately using the details provided in Section 15.

The pkr36 Platform may, from time to time, contain references to third-party services such as payment providers or game studios. This Privacy Policy applies solely to data collected and processed by pkr36. Third-party platforms and services have their own privacy policies, which pkr36 does not control and is not responsible for.

pkr36 recommends that you review the privacy policy of any third-party service you interact with in connection with your use of the Platform, particularly payment providers through whom you process deposits and withdrawals.

pkr36 reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material — for example, where we introduce a new category of data processing or change the purposes for which we use existing data — we will notify registered players by email or via an in-platform notification prior to the changes taking effect.

Your continued use of the pkr36 Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must cease using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or pkr36's handling of your personal data, please contact our dedicated privacy support team through the following channels:

• Email: [email protected] — please include "Privacy Request" in your subject line for fastest routing.
• Live Chat: Available 24/7 directly within the Platform. Our average first-response time is under two minutes.

We will acknowledge all privacy-related requests within 72 hours and aim to resolve them fully within 30 calendar days. For subject access requests, we may require you to verify your identity before we release any information.